Empathica provides Customer Experience Management programs to more than 200 of the world’s leading brands, ranging from multi-unit retailers, to banks and restaurants. Its rich analysis of survey data using state-of-the-art surveying and dashboard reporting software allows for performance-improvement solutions, evidence-based marketing insights, and customer experience management consulting. Annually, Empathica’s 30 million customer surveys in 25 languages reach more than 70,000 locations.

GoRecommend, allows consumers to promote positive retail and food service experiences using a simple, automated referral process that is easy for brands to implement. After customers complete an experience survey, the GoRecommend engine prompts those who were happy with their experience to make an online recommendation. GoRecommend has the ability to give satisfied customers and guests the opportunity to make a referral and become a brand advocate via Facebook, Twitter and email.

A privately-held organization, Empathica is headquartered in Mississauga, Ontario, Canada and also has offices in Birmingham, England and Alpharetta, GA, in the United States. For more information about deriving actionable insights that enhance a brand’s operational excellence, visit Empathica at www.empathica.com